Legal Terms for Wallet Records
Our Legal notice explains the conditions attached to account access, identity checks, wallet records and requests to change your details. We record the payment route you select, such as DANA, OVO, GoPay, QRIS, bank transfer or a virtual account, so a receipt can be matched to
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the right account. Those records support status checks and may be retained for the period required by applicable rules. Where local law permits, your access also depends on completing the account steps shown to you, including phone verification before account access. If a payment or account
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detail appears wrong, contact us through the policy support path with your registered phone number and transaction reference. We can then assess the request against the terms that applied when the activity occurred.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.